Privacy Policy

1. Introduction

Attentive Hands LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of the individuals we serve, including elderly adults and people with disabilities. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information and health information when you visit our website or use our services.

By accessing our website or providing information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information that identifies you or can be used to contact you, including:

• Name

• Address

• Phone number

• Email address

• Date of birth

• Emergency contact information

• Payment or billing information

Health Information

Because we provide long‑term care services, we may also collect health‑related information, such as:

• Medical history

• Current health conditions

• Medications

• Treatment plans

• Physician information

• Insurance information

• Functional assessments and care needs

Some of this information may be considered Protected Health Information (PHI) under applicable laws.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Cookies and tracking data

3. How We Use Your Information

We use the information we collect to:

• Provide long‑term care and support services

• Create and maintain client records

• Communicate with clients, families, and caregivers

• Coordinate with healthcare providers and insurance companies

• Improve our services and website

• Respond to inquiries and support requests

• Comply with legal and regulatory requirements

4. How We Protect Your Information

We implement administrative, technical, and physical safeguards designed to protect personal and health information from unauthorized access, disclosure, alteration, or destruction. These measures may include:

• Secure servers and encrypted data storage

• Access controls and staff training

• HIPAA‑aligned privacy and security practices

While we strive to protect your information, no method of transmission or storage is completely secure.

5. How We Share Information

We may share information only when necessary and permitted by law, including:

• Healthcare providers involved in your care

• Insurance companies for billing and coverage

• Authorized family members or legal representatives

• Service providers who assist with operations (e.g., billing, IT)

• Regulatory agencies when required by law

• Emergency personnel in urgent situations

We do not sell personal or health information.

6. Your Rights

Depending on your location and applicable laws, you may have rights regarding your information, including:

• Access to your records

• Requesting corrections

• Requesting restrictions on use or disclosure

• Receiving a copy of your information

• Filing a complaint if you believe your privacy rights were violated

To exercise these rights, contact us using the information below.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You may adjust your browser settings to refuse cookies, though some features may not function properly.

8. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children without appropriate consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your information, please contact us at:
 Email: AttentiveHands2023@gmail.com
Office: (318) 502-4090
Toll Free: 1 (833) 828-9881


 

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